Lifecycle & automation
Configure email sending
Prepare a verified sender before sending branded customer campaigns.
Availability depends on your plan, permissions, and connected channels.
Before you start
What you’ll need
- Access to the sending domain’s DNS settings
- Permission to send on behalf of the brand
Step by step
Follow the workflow
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1
Open Settings → Email
Review the current sender status for the selected workspace.
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2
Add the sending domain
Enter the domain and sender details that should identify your organization.
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3
Publish the DNS records
Add the provided verification records with your DNS provider exactly as shown. DNS propagation can take time.
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4
Check verification
Return to Settings and run the verification check until the domain is shown as ready.
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5
Send a test
Create or open a saved email and use Send test email. Confirm the sender, rendering, links, and inbox placement before a campaign send.
Good to know
Important notes
Note
Do not send a customer campaign while the sender is unverified or while the delivery provider remains in a restricted sandbox state.
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